Refund & Service Policy

CONNEXA Integrated Solutions provides professional on-site technology services. Once a scheduled service has been completed, the service is considered delivered and non-refundable.

Instead of traditional refunds, we stand behind our workmanship through our service guarantee.

We stand behind our work.

If something we worked on is not functioning properly after your service:

This applies only to:

• The original service performed

This does not cover:

• New issues
• Additional devices
• Changes made after the visit

• Payment is due upon completion unless otherwise agreed.
• Deposits may be required for security camera systems, equipment purchases, custom projects, or special-order materials.
• Approved deposits help secure scheduling, equipment procurement, and project preparation.
• Deposits become non-refundable once equipment has been ordered, reserved, programmed, configured, or prepared for installation.

• Appointments canceled with at least 12 hours notice may be rescheduled without penalty.
• Same-day cancellations may be subject to a cancellation fee.
• Missed appointments or no-shows may be charged a service fee.

• Services are based on the original scope.
• Additional devices, time, or issues may result in additional charges.
• Approval will be requested before proceeding.

CONNEXA Integrated Solutions is not responsible for:

• Manufacturer defects
• Product warranty limitations
• Internet service provider outages
• Third-party software restrictions
• Account limitations imposed by external providers
• Equipment failures beyond our control

Hardware, cameras, networking equipment, and special-order products are generally non-returnable once installed, activated, programmed, or registered.