Terms & Conditions

CONNEXA Integrated Solutions provides on-site technology services for residential and small business customers, including device setup, computer support, Wi-Fi and network troubleshooting, smart home assistance, security camera installation, data transfer and migration, technology consultations, and related technology services.

• Customers must provide safe and reasonable access to the service location.
• Someone 18+ must be present during the visit.
• Delays caused by lack of access may result in rescheduling or fees.

• Payment is due upon completion of service unless otherwise agreed.
• All sales are final unless covered under our service guarantee.
• Deposits may be required for equipment purchases, custom installations, security camera systems, or special-order materials.

• Appointments may be rescheduled with at least 12 hours notice.
• Same-day cancellations and missed appointments may be subject to a service fee.
• No-shows may be charged a service fee.

• Services are limited to the agreed scope at booking.
• Additional devices, issues, or time may require additional charges.
• Some issues may depend on third-party providers (internet carriers, device manufacturers, etc.), which are outside our control.

If something we worked on is not functioning properly after the visit, we will return and fix it at no additional cost.

This guarantee:

• Applies only to the original service performed
• Does not cover new issues, additional devices, or changes made after the visit

• Customers are responsible for backing up their data before service.
• CONNEXA Integrated Solutions is not liable for data loss during transfers, setups, or troubleshooting.

• CONNEXA Integrated Solutions is not responsible for pre-existing issues, hardware failures, or manufacturer defects.
• We are not liable for indirect or consequential damages.

CONNEXA Integrated Solutions is not responsible for manufacturer defects, warranty limitations, software restrictions, internet service provider outages, or failures caused by third-party products, equipment, or services.

We reserve the right to refuse or stop service if:

• The environment is unsafe
• The request is outside our scope
• There is inappropriate or abusive behavior

CONNEXA Integrated Solutions may update these terms at any time. Continued use of services constitutes acceptance of updated terms.

For questions, contact: